Ordering
1. How do I place an order on Hesone?
Placing an order on Hesone is simple and easy. Browse our selection of products, select the item you would like to purchase, choose your desired size or color if applicable, and add the item to your cart. Proceed to checkout and follow the steps to complete your order.
2. Do I need to create an account to place an order?
No, creating an account is not required to place an order. However, creating an account will allow you to save your shipping and billing information for future purchases, view your order history, and receive updates on new products and promotions.
3. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. While we will make every effort to accommodate your request, changes or cancellations may not be possible if the order has already been processed. For more information, please refer to our Cancellation Policy below.
4. Is my personal and payment information secure on Hesone?
Yes, the security of your personal and payment information is of utmost importance to us. We employ secure socket layer (SSL) encryption technology to protect your information during transmission and storage. Additionally, we comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure the safeguarding of your credit card information.
Shipping
1. How much does shipping cost?
We offer a flat rate shipping fee of $5.95 for all orders within the USA. This fee covers the cost of packing, handling, and shipping your items to your doorstep.
2. How long does shipping take?
Shipping times may vary depending on your location but typically range from 1 to 3 business days. Please note that processing times for orders may take 4 to 8 business days. During holidays or peak periods, shipping times may be longer.
3. Can I track my order?
Yes, once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the delivery progress of your order.
4. Do you ship internationally?
Currently, we only ship within the USA.
Return & Refund
1. What is your return policy?
At Hesone, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item within 26 days of delivery for a full refund. Please ensure that items are returned in their original condition, with all tags attached and in the original packaging.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected] to request a return authorization. We will provide you with instructions on how to return the item to us.
3. How long does it take to process a return?
Returns are typically processed within 7 to 10 business days upon receipt. Once your return has been processed, you will receive a refund for the full purchase price of the item.
4. Can I exchange an item?
Yes, if you would like to exchange an item for a different size or color, please contact us at [email protected] to request an exchange. We will provide instructions on how to return the item to us and guide you through placing a new order for the desired item.
Cancellation
1. How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at [email protected]. We will make every effort to accommodate your request. However, please note that cancellations may not be possible if the order has already been processed.
Contact Information
If you have any further questions, concerns, or need assistance, please don’t hesitate to contact our customer service team at [email protected]. We are here to help and will respond to your inquiries as soon as possible.